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FAQs
Need assistance? You can contact our customer service team with any questions at 866-809-0367, Monday to Friday, 9AM to 5PM, or by emailing support@silktherapeutics.com
FAQs
Need assistance? You can contact our customer service team with any questions at 866-809-0367, Monday to Friday, 9AM to 5PM, or by emailing support@silktherapeutics.com
How should I store my Silk Therapeutics products?
For best results, keep your Silk Therapeutics products away from humidity in a cool, dry place. Products in jar packaging contain an insert seal and spatula which should be used to preserve texture and stability.
Why do some of your products have a unique texture?
Eye Revive, Purely Smooth, Renewing Peel and Sole Soft are formulated with our innovative Activated Silk™ microcapsules. This unique gel technology enables us to deliver a greater concentration of Activated Silk and other active ingredients without the need for synthetic fillers or harsh preservatives. For best results, soften product between your fingers before applying to the skin.
Where are your products made?
We proudly research, develop and manufacture all Silk Therapeutics products on-site at our Massachusetts headquarters, and we never outsource the production of any of our products. This allows us to ensure that our manufacturing process is as clean as our formulas, with the strictest health and safety standards every step of the way.
Are your products hypoallergenic?
Yes! Silk Therapeutics products are hypoallergenic, dermatologist-tested and ideal for all skin types, even sensitive.
Do you test on animals?
Our products are never tested on animals.
Are your products safe for pregnant and breastfeeding women?
Our skincare is formulated with minimal, clean ingredients and designed for use during all stages of life. You can find all of our ingredients on each product page. However, if you are pregnant or nursing, we recommend checking with your doctor before introducing new products into your skincare routine.
What does non-GMO stand for?
Non-GMO means not genetically modified. Genetically modified organisms are used to produce products and proteins with altered genetic attributes that typically increase production yields and decrease costs. Because these products are not found in nature, their long-term safety and biocompatibility with the human body is largely unknown.
Are your products vegan?
The natural protein that is used to make Activated Silk is produced by silkworms and therefore, like honey, cannot be considered vegan by definition.
Do you ship internationally?
No, we do not ship internationally, however, www.harrods.com does carry our products and ships internationally. Be sure to check there to see if you are eligible!
What are your shipping rates?
All orders over $25 ship free. A flat shipping fee of $5 applies to all orders under $25. If you are part of our Friends of Silk rewards programs, you get fast, free shipping on every single order.
How can I return or exchange a product?
If you have any issues with a product you purchased, please get in touch. We’re happy to offer advice from our estheticians or even help you book a free consultation for tips and answers to any questions.
As always, your happiness is our first priority. If a product just isn’t for you, we’ll arrange an easy return or exchange within 60 days of purchase. Just contact Customer Support, and we’ll provide a prepaid shipping label for your product.
We cannot accept nearly empty containers for refund or exchange. And sorry, our SilkMinis™ and Discovery Kits are not eligible for return or exchange.
There is a problem with my order, what should I do?
Please let us know by contacting Customer Support as soon as possible. We will work with you to resolve the situation.
When will I receive my refund?
Refunds and exchanges are typically processed within 5 business days of receiving your return shipment.
How long does shipping take?
Orders are typically processed within 2 business days, and you will be sent full tracking information via email once your order has shipped. Depending on your location, most orders are delivered 2-5 business days after shipping. In order to protect product temperature, we do not ship on Fridays.